The Right Path - Compass (GOLD)

- 53cm gold rope chain (chain included with pendant)
- Compass pendant 20mm x 20mm
- 18k gold pendant (detachable)
- Compass face detailing
- Reinforced lobster ring clasp
- LUGUS branded tag
- Branded packaging
- 18k Gold / Premium 316L Stainless Steel
- Water, heat, sweat resistant
- No discolouring or tarnishing
- Hypoallergenic (no green skin)
- Designed in Bulgaria
- Handmade
- Unbeatable durability
- Lifetime warranty

Everyone has a path in life but they are not always sure if they are taking the right one. We were inspired by this idea and so we created our Pendant Compass - The Right Path which will always be with you, will help you take the right path and make the right decisions. It doesn't matter if it's a new adventure, travel or professional development, with our Pendant Compass - The Right Path you will always be noticed and will stand out with a brilliant style and confidence that will always help you along the way!

"BE NOTICED"

Original design by LUGUS JEWELRY

FREE WORLDWIDE SHIPPING  

Shipping information

• Please note that during busy periods shipping times may be affected and you may have to check with your preferred courier as to their deadlines.
• We offer tracked delivery.
• All orders are shipped directly from our Bulgarian warehouse within 24-48 hours of the order being placed.
• Orders received on weekdays before 13:00 GMT will be shipped out the same day. Orders placed after this time will be sent the next day. Orders placed on the weekend will be shipped out Monday.
• The estimated shipping time begins from the day your order is despatched.
• Please note that we are unable to make any changes or cancellations once the order has been placed. Once the order has arrived, please contact us on support@lugusjewelry.com if you have any questions.

Customs Fees

We are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs. This includes any import fees for orders sent with Free Express shipping.
For United Kingdom is possible to have import custom fees, because of the Brexit situation. We are not responsible for the fees/VAT that is possible to be applied by customs. If there is any problems you can contact us at: support@lugusjewelry.com

Late or lost orders

When placing your order please make sure that you specify the correct delivery address as LUGUS Jewery take no responsibility for missing parcels that have been sent to the wrong address or if requested to leave with neighbour or an outbuilding.

Any order discrepancies relating to missing and/or lost items must be reported to us in writing via email at support@lugusjewelry.com. We cannot refund or replace lost items until 20 working days after the date of despatch (25 working days for international items).

Items not received but tracking shows they have been delivered

This may happen when items are sent to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it.

Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.

Why was my order cancelled?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are sure that that is not the case, please ensure the billing address matches the payment method you are using, and checkout again. Alternatively, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com.

Countries we don’t ship to

Unfortunately we cannot ship to all countries. We are unable to ship to:

• Russia
• Morocco

Returns

We offer a 30 day exchange or refund guarantee. This 30 day window begins after an order has arrived with the customer.

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.

Orders sent back to the warehouse after the 30 day exchange or refund window has passed will be returned to the customer.

How do I request an exchange or refund?

• Please send email to: support@lugusjewelry.com and follow the instructions that you'll then receive on email 

To qualify for a refund or exchange:

• Items must be unworn (apart from trying on).
• All tags and packaging must be included.

Items that do not meet these requirements are not eligible.

Exchange Policy

You may exchange your purchase within 30 days of the items arriving. Please note all items must be unworn with original packaging in order to receive an exchange.

We will send the first exchange from our warehouse for free. For any subsequent exchanges, we will ask you to pay the cost of delivery.

Please note we are not responsible for paying any customs charges (import duty or tax) on any exchanges. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot exchange lost returns.

• Please send email to: support@lugusjewelry.com and follow the instructions that you'll then receive on email 

 To qualify for an exchange:

• Items must be unworn (apart from trying on).
• All tags, clips, and packaging must be included

Items that do not meet these requirements are not eligible.

Refund Policy

We will refund your order to the original payment method once it has been processed at the warehouse.

• Please be aware this can take 7-14 days after the order arriving. You will be notified once a refund has been made.
• We are unable to refund purchases to a different payment method than the one used to purchase the items.

Additional costs

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund lost returns.

Faulty items

In the event you have received a faulty item, please contact support@lugusjewelry.com within 30 days of the item(s) arriving. Please include the following information:  

• Your order number
• Which item is damaged
• A description of the problem
• Photographic evidence

Most orders are delivered by your local post office, therefore please ensure we have the correct postal address, including correct postal code.

We offer a range of shipping options that you can choose at the checkout. Orders are generally received within 7-13 days.

You must inform us if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence with us.